Terms of Service

Shenzhen Liandesen Display Co., Ltd.

These Terms of Service (the “Terms”) govern your use of the services provided by Shenzhen Liandesen Display Co., Ltd. (“Liandesen”, “we”, “us”, or “our”), a professional LED display supplier based in Shenzhen, China, focusing on the Southeast Asian market (including but not limited to Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines, Cambodia, Laos, Myanmar, Brunei). By purchasing our products, using our services, or placing an order with us, you (“Client”, “you”) agree to be bound by these Terms. If you do not agree to these Terms, please refrain from engaging with our services or products.

1. Scope of Products and Services

1.1 Product Range

We supply a full range of LED display products for commercial and industrial use, including (but not limited to):
  • Indoor LED Displays (small pitch, conference, retail, etc.)
  • Outdoor LED Displays (advertising, stadium, street signage, etc.)
  • Rental LED Displays (event, concert, exhibition, etc.)
  • Custom LED Displays (special-shaped, curved, transparent, customized size/resolution, etc.)

1.2 Service Scope

Our services cover the entire lifecycle of LED display solutions for Southeast Asian clients:
  • Free customized solution design (tailored to project size, usage scenario, budget, and local regulations in Southeast Asia)
  • Bulk/wholesale order fulfillment (support for large-volume procurement with competitive pricing)
  • Customization services (OEM/ODM for brand, size, resolution, function, and appearance)
  • Remote installation & operation guidance (via WhatsApp/Zoom/Email, in English/Malay/Thai as needed)
  • Long-term warranty & after-sales support (parts replacement, technical debugging)
  • Quotation service (official quote issued within 24 hours after solution/drawing confirmation)

2. Order Process & Payment Terms

2.1 Order Confirmation

  • The Client shall provide accurate project requirements (installation dimensions, usage environment, technical specs, quantity, etc.) to our sales team.
  • We will deliver a detailed solution and design drawing within 2-3 working days; the Client must confirm the plan in writing (email/WhatsApp) within 5 working days. Unconfirmed plans may be adjusted based on production feasibility.
  • Bulk orders (≥50 sq.m) or custom orders require a signed Proforma Invoice (PI) to confirm order details (product specs, quantity, delivery time, price, etc.).

2.2 Payment Terms

All payments are settled in USD (or local currency for Southeast Asian clients via mutual agreement). Payment methods include bank transfer, PayPal, or local e-wallets (GrabPay/ShopeePay for eligible countries).
 
  • Standard orders (≤10 sq.m / ≤USD 10,000): 100% prepayment before production.
  • Bulk orders (>10 sq.m / >USD 10,000): 30% deposit upon PI confirmation, 70% balance before delivery.
  • Custom orders: 50% deposit upon design confirmation, 50% balance before delivery.
  • The Client bears all bank fees, exchange rate differences, or transaction fees incurred during payment.

3. Production & Delivery

3.1 Production Lead Time

  • Standard LED displays: 7-10 working days after deposit receipt.
  • Bulk orders (≥50 sq.m): 10-15 working days after deposit receipt.
  • Custom LED displays (special-shaped/curved/OEM): 15-25 working days after deposit & design confirmation.

3.2 Logistics & Customs Clearance (Southeast Asia Focus)

  • We arrange sea/air freight to the Client’s designated port/address in Southeast Asia (e.g., Port of Singapore, Port Klang, Laem Chabang). Logistics fees are included in the quotation unless stated otherwise.
  • We provide full customs clearance documents (commercial invoice, packing list, CO certificate, MSDS if applicable) to assist with local customs clearance in Southeast Asia. The Client is responsible for paying local customs duties, taxes, and import fees in the destination country.
  • Risk transfer: Ownership and risk of goods pass to the Client once the goods are loaded onto the vessel/aircraft at the port of departure (Shenzhen/Hong Kong). We can assist the Client in purchasing cargo insurance at the Client’s cost.
  • Delivery confirmation: The Client must inspect goods within 7 working days of receipt and notify us in writing of any damage, shortage, or non-conformity. Failure to notify within this period is deemed acceptance of the goods.

4. Customization Services

4.1 Customization Scope

We support full customization for Southeast Asian market needs:
  • Size/resolution adjustment (compliant with local voltage/power standards: 220V for most Southeast Asian countries)
  • Appearance customization (color, frame, waterproof grade for tropical climate)
  • Function customization (multilingual control system, local network compatibility)
  • Brand OEM (printing Client’s logo on products/packaging, no additional fee for bulk orders)

4.2 Customization Terms

  • The Client shall provide detailed customization requirements (drawings/specs) in writing; we will confirm feasibility within 3 working days.
  • Customized products are non-returnable/non-exchangeable unless defective in materials/workmanship.
  • Any revision to customization requirements after production starts may incur additional fees, and delivery time will be extended accordingly.

5. Warranty & After-Sales Support (Southeast Asia Adapted)

5.1 Warranty Period

 
All LED display products come with long-term warranty from the date of delivery to the Client’s designated address in Southeast Asia. The warranty covers:
  • Defects in materials and workmanship under normal use
  • Free replacement of vulnerable parts (modules, power supplies, cables, receiving cards)
The warranty does not cover:
  • Damage from improper operation, negligence, or unauthorized disassembly/repair
  • Damage from natural disasters (typhoons/floods common in Southeast Asia), voltage instability, or environmental factors (high humidity)
  • Wear and tear of consumable parts (e.g., connectors)

5.2 After-Sales Support

  • Remote support: Available during working hours (Monday-Saturday, 9:00 AM – 6:00 PM GMT+8) via WhatsApp/Zoom/Email for installation guidance, software debugging, and troubleshooting.
  • Parts replacement: During the warranty period, the Client ships defective parts to our designated warehouse in China (Client bears shipping costs); we ship replacement parts to the Client’s Southeast Asian address (we bear shipping costs via air/courier).
  • Post-warranty service: Lifelong paid maintenance (technical support, parts replacement) with transparent pricing provided upon request. On-site service in Southeast Asia is available at an additional cost (travel/labor fees), subject to a separate agreement.

6. Client Obligations

  • Provide accurate and complete project information (including local regulatory requirements in Southeast Asia, e.g., safety certifications) to ensure product compliance.
  • Use products in accordance with our operation manual and technical guidance; Liandesen is not liable for losses caused by improper use.
  • Cooperate with our logistics/customs clearance process and provide necessary documents (e.g., import license) for Southeast Asian customs.

7. Limitation of Liability

  • Liandesen’s total liability for any claim related to these Terms (including product defects or service failures) shall not exceed the total amount paid by the Client for the relevant order.
  • We shall not be liable for indirect, incidental, or consequential damages (e.g., loss of profit, business interruption, downtime losses) arising from product use or service delays, except in cases of intentional misconduct or gross negligence by Liandesen.

8. Force Majeure

Neither party shall be liable for delays or failures to perform obligations due to force majeure events, including (but not limited to): natural disasters (typhoons, floods), wars, government restrictions (import/export bans in Southeast Asia), port closures, logistics disruptions, or supply chain shortages. The affected party shall notify the other in writing within 3 working days and provide supporting documentation. Both parties shall negotiate to adjust delivery time or terminate the order (refund of unused deposit) based on the impact of the event.

9. Dispute Resolution

  • Disputes arising from these Terms shall first be resolved through friendly negotiation between Liandesen and the Client.
  • If negotiation fails, disputes shall be submitted to the South China International Economic and Trade Arbitration Commission (SCIA) for arbitration in Shenzhen, China. The arbitration shall be conducted in English, and the award shall be final and binding on both parties
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